Refund and Returns Policy

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Refund & Return Policy

At Vismac, we strive to provide you with high-quality mobile accessories and lifestyle products. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

  • You can request a return or replacement if:
    The product is damaged, defective, or incorrect upon delivery.
  • The product is unused, in its original packaging, and with all accessories included.
  • The return request is made within [X] days of delivery.

Note: Returns are not accepted for:

  • Products that show signs of physical damage, mishandling, or wear and tear.
  •  Items without the original packaging, accessories, or invoice.
  • Personalized/customized products unless damaged or defective.

2. How to Initiate a Return?

To start the return process, follow these steps:

  1. Contact Us – Email us at [email protected] or call [Customer Support Number] with your order details and reason for return.
  2. Verification – Our team will review your request and confirm the eligibility.
  3. Return Pickup/Shipping – If approved, we will arrange a pickup or request you to ship the product to our warehouse.
  4. Inspection & Approval – Once received, our team will inspect the product.
  5. Refund/Replacement – Upon approval, we will initiate a refund or send a replacement as per your preference.

Return Shipping: If the return is due to a defect or incorrect item, we cover the shipping costs. For other returns, shipping charges may apply.

3. Refund Policy

  • Refund Mode: The amount will be refunded to your original payment method (credit/debit card, UPI, net banking, etc.) within [X] business days after return approval.
  • Partial Refunds: In some cases, partial refunds may be provided if a returned item is not in its original condition.

Note: If you have paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.

4. Replacement & Exchange

  • If you receive a damaged or defective product, you can request a replacement instead of a refund.
  • The replacement will be shipped within [X] days after return approval.

5. Order Cancellation

  • You can cancel your order before it is shipped. If the order has already been dispatched, you will need to follow the return process after delivery.

6. Contact Us

For any queries regarding returns, refunds, or cancellations, reach out to us at:

📧 Email: [email protected]
📞 Phone: 011 4240 4488
🌐 Website: www.vismac.com